Privacy Policy

Effective Date: September 2, 2026

This Privacy Policy explains how Wilkii, LLC (“Wilkii,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use our websites, applications, memberships, community features, support tools, and related services.

2.1 Information We Collect

Information you provide

  • Account and contact information, such as name, email address, mobile phone number, profile image, and authentication information.

  • Membership and billing information, such as membership plan, renewal status, Stripe customer/subscription identifiers, transaction history, and billing records. Payment card details are processed by third-party payment processors; Wilkii does not intend to store full payment card numbers.

  • Shipping information, such as name, mailing address, region, postal code, country, and delivery-related contact information.

  • Program and product-use information, such as selected Wilkii programs, habits, priorities, progress, settings, and feature usage.

  • User Content, such as Clarity Loop entries, reflections, emotion/regulation responses, notes, community posts, direct messages, photos, support attachments, and suggestions.

  • Referral and rewards information, such as referral codes, invite attribution, pending or completed referral status, and reward activity.

  • Customer-support communications, including questions submitted to the Wilkii Help Agent or human Support.

  • Information submitted through onboarding, quizzes, surveys, promotions, brand ambassador applications, partnership inquiries, or member-perks submissions.

Information collected automatically

  • Device and technical information, such as device type, operating system, IP address, app version, language, identifiers, crash logs, performance information, and diagnostic data.

  • Usage information, such as screens viewed, features used, interactions, timestamps, referral source, and similar app or website activity.

  • Approximate location derived from IP address where used for security, analytics, localization, or legal compliance. Wilkii does not intend to collect precise geolocation unless a feature expressly requests it.

Information from third parties

We may receive information from service providers or partners that help us operate Wilkii, such as payment processors, authentication providers, App Store platforms, website and checkout providers, analytics providers, customer-support providers, cloud infrastructure providers, referral partners, or integrations you choose to connect.

2.2 How We Use Personal Information

  • Provide, operate, personalize, and maintain the Services.

  • Create and secure accounts, authenticate members, and link purchases to app access.

  • Process memberships, payments, renewals, refunds, cancellations, and billing support.

  • Provide planning, habit, reflection, community, support, rewards, and other Wilkii features.

  • Remember preferences and preserve progress and history.

  • Provide customer support and operate the Wilkii Help Agent.

  • Detect, investigate, prevent, and respond to fraud, abuse, security incidents, policy violations, and harmful community activity.

  • Analyze product performance and improve Wilkii.

  • Communicate about accounts, memberships, features, safety, updates, and support.

  • Send marketing communications where permitted and honor opt-out choices.

  • Comply with law, enforce agreements, establish legal claims or defenses, and protect users, Wilkii, and third parties.

2.3 Sensitive Information and Consumer Health Data

Some information you choose to provide may be sensitive or may qualify as “consumer health data” or similar protected data under applicable law. This may include information about emotions, stress, mood, mental or physical wellbeing, habits, symptoms, personal reflections, or other information that identifies or could be used to infer physical or mental health status.

Wilkii is generally a direct-to-consumer wellness service and is not a HIPAA covered entity or business associate merely because members enter health-related information, unless we expressly tell you otherwise for a specific service. Information you submit to Wilkii may therefore not be protected by HIPAA.

Please review the separate Consumer Health Data Privacy Notice for additional disclosures and rights.

2.4 Payment Information

Wilkii uses third-party payment processors, such as Stripe and related checkout providers, to process payments. Wilkii does not intend to directly store full payment card numbers, CVVs, or comparable raw card credentials. We may receive limited billing information such as card brand, last four digits, billing status, transaction identifiers, and customer/subscription IDs.

2.5 How We Disclose Personal Information

We may disclose personal information to the following categories of recipients as reasonably necessary:

  • Service providers that host, secure, authenticate, process payments, deliver websites/apps, provide support, analyze product performance, send communications, or otherwise operate Wilkii.

  • Professional advisers, such as attorneys, accountants, auditors, insurers, and security consultants.

  • Business partners or integrations at your direction or with your consent.

  • Government authorities, law enforcement, regulators, courts, or other parties when legally required or reasonably necessary to protect rights, safety, security, or prevent fraud.

  • A buyer, investor, lender, successor, or other party in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.

  • Other members or the public when you intentionally post or share content through community features.

We do not sell consumer health data. We do not use consumer health data for targeted advertising.

2.6 Cookies, Analytics, and Advertising Technologies

Our websites may use cookies, pixels, SDKs, analytics, or similar technologies to operate the site, remember preferences, measure performance, understand acquisition sources, prevent fraud, and, where permitted, support marketing. Where required by law, we will obtain consent before using non-essential technologies and provide available opt-out choices.

2.7 AI and Automated Tools

Wilkii may use AI or automated systems for customer support, search, content organization, recommendations, summaries, or product improvement. Information you submit to an AI-enabled feature may be processed by Wilkii and service providers supporting that feature. Wilkii may review or log Help Agent interactions for quality, safety, customer support, and training of Wilkii’s approved knowledge base.

We do not authorize the Help Agent to autonomously change Wilkii’s approved refund, billing, privacy, legal, or safety policies.

2.8 Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account and history, complete transactions, comply with legal/accounting requirements, resolve disputes, enforce agreements, prevent fraud, and establish legal rights. Retention periods vary by data type and legal obligation.

Cancelling a membership does not automatically delete your account or historical data. Account deletion requests will be handled in accordance with applicable law and legitimate retention requirements.

2.9 Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system is completely secure, and Wilkii cannot guarantee absolute security. You are responsible for protecting your device and account credentials.

2.10 Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, obtain a copy of, or restrict certain processing of your personal information; withdraw consent; object to certain processing; or appeal a denied request. Rights vary by jurisdiction and may be subject to exceptions.

To submit a privacy request, contact privacy@wilkii.com or use an available privacy/account tool in the Services. We may verify your identity before fulfilling a request.

2.11 California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws. Where Wilkii is subject to those laws, Wilkii will honor applicable rights and provide required notices. Wilkii does not discriminate against you for exercising applicable privacy rights.

2.12 EEA, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, Wilkii may process personal data based on performance of a contract, consent, legitimate interests, compliance with legal obligations, or other lawful bases available under applicable law.

You may have rights including access, correction, erasure, restriction, portability, objection, and withdrawal of consent. You may also have the right to lodge a complaint with a competent supervisory authority.

Wilkii is based in the United States. Personal data may be transferred to and processed in the United States or other countries where our service providers operate. Where required, we use appropriate safeguards for international data transfers.

2.13 Children

Wilkii is not directed to children under 18 unless a specific service expressly states otherwise. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information improperly, contact privacy@wilkii.com.

2.14 Community and Direct Messages

Community posts, profile information, and other content you choose to make visible to other members may be viewed by those members. Direct Messages are designed as member-to-member communications, but Wilkii may access, preserve, or review communications when reasonably necessary for safety, support, security, legal compliance, or enforcement of our Terms, subject to applicable law.

2.15 Business Transfers and Legal Requests

Personal information may be transferred in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction. We may also preserve or disclose information to comply with lawful process or protect rights, safety, security, and integrity.

2.16 Changes to this Privacy Policy

We may update this Privacy Policy. If changes are material, we will provide notice as required by law. The effective date above indicates when this Policy was last updated.

2.17 Contact

Wilkii, LLC
1887 WHITNEY MESA DR #3570
HENDERSON, NV 89014
UNITED STATES
info@wilkii.com